Effective Date: 21 Sep, 2017
Uncharted Shores Tours and Travel respects your privacy and this policy sets out how we collect, use, store, disclose and otherwise treat your personal information. Your personal information is collected by us for the primary purpose of providing travel services to you.
Should we ask you to provide information by which you can be identified, please be assured that it will only be used in accordance with this privacy statement.
Uncharted Shores Tours may modify this statement occasionally by updating this page. Feel free to check it at regular time spans to be ensured that you are happy with eventual changes.
What we collect
(a) title (gender) and name
(b) contact information
(c) information such as preferences and interests
(d) other information relevant to customer surveys and/or offers
Use of your personal information
We collect your personal information for the primary purpose of providing travel related services, including:
(a) to make bookings with travel service providers, such as airlines, hotels and tours, on your behalf
(b) to fulfil administrative functions associated with your purchase order, such as billing;
(c) to correspond with you in relation to the travel services you have requested
(d) to provide you with promotional and marketing materials that may be of interest to you
(e) using the IP address of visitors to our website to help diagnose problems with our server, to administer our website and for statistical purposes.
We will not sell our client database to third parties and will only use your personal information for the purpose for which it was provided or a related secondary purpose, unless you agree otherwise or the use and disclosure is permitted under the Privacy Act.
Disclosure of personal information
Your personal information may be disclosed to third parties in the following circumstances:
(a) as required or authorised by law, such as where unlawful activity has been engaged in, or is suspected of being engaged in, as required by law enforcement officials or agencies; and
(b) to travel service providers, such as travel wholesalers, tour operators, airlines, hotels and other service providers for the purpose of providing you with the travel services that you have requested.
When we book travel arrangements for you and collect your personal information we act as agent on behalf of travel service providers, such as airlines and hotels who are responsible for providing your services.
The personal information that we need to disclose to third party travel suppliers to provide you with the travel services you request may include sensitive information.
Some of the travel service providers that we disclose your personal information to may be located outside India. We do not exercise any control over the privacy practices of overseas recipients. If you do not consent to this you should not disclose your personal information to us.
Security of your personal information
We take reasonable steps to:
(a) ensure that personal information that we collect, use and disclose is accurate, complete, up-to-date and relevant, having regard to the purpose of the use or disclosure and stored in a secure environment
(b) implement physical, electronic and organisation steps to protect your personal information that we hold from misuse, interference and loss and from unauthorised access, modification or disclosure
(c) regularly review and update our security measures to maintain the security, integrity and privacy of personal information that we collect
(d) destroy or de-identify personal information when it is no longer required.
Uncharted Shores publishes photos and videos from events and other activities on the website, in newsletters, in print and on social media. Participants at our events automatically grant us permission to use photos taken at the event. We continuously use photos and videos taken at our events in print and digital media with the purpose to disseminate knowledge and provide information on content, cases and activities. Uncharted Shores only publishes harmless images of people. The criterion for publication is that people on photos may not reasonably feel exhibited, exploited or violated on the basis of a normal consideration.
When you book a tour with Uncharted Shores, you automatically give your consent to use photos and videos taken of the participants. If a participant wishes a published image to be removed, Uncharted Shores can be contacted and the image will be removed as far as possible.
If the people being photographed are unrecognizable, e.g. if they have their back to the camera, or they appear out of focus, consent is not necessary.